If you need help with an Eminent product we recommend you to take a look at the frequently asked questions. Here you will probably find the desired answer. Otherwise you can contact us by email or phone.
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Frequently asked questions
Please type in the article code of your Eminent product.
TIP: The product code can usually be found on the bottom of the product and starts with EM followed by four digits.
Question by E-mail
What can I do on this page?
Either of the options below will enable you to contact us. Please ensure that you select the option most fitting your question, the more accurate your choice the better and faster we can help.
What option should I choose?
Choose 'Product related question' when your question about an Eminent product. Choose 'General question' for all other questions.
What can I do on this page?
You can use the form below to send us an E-mail for technical questions concerning Eminent products.
How does it work?
Select your product from the drop-down box, add the required information and click the "Send" button
NOTE: Please be as accurate as possible when describing the problem; tell us what you've tested, how you have tested it, the results of your tests and what other equipment is involved (including brand/make/model.
We will try our best to provide you with a suitable answer within 2 working days.
| The frequently asked questions below could help you solve your problem. |
Helpdesk (phone)
| Country (language) | Phone number | Rate* |
| Netherlands (Dutch) | 0900-3646368 | €1.00 (per call) |
| Netherlands (English) | +44 2033189998 | Local Costs |
| Belgium (Dutch) | 070 277286 | €0.30 (per min) |
| Belgium (English) | +44 2033189998 | Local Costs |
| Belgium (German) | +49 3088789298 | Local Costs |
| Belgium (French) | 070 277286 | €0.30 (per min) |
| Germany (German) | +49 3088789298 | Local Costs |
| Germany (English) | +44 2033189998 | Local Costs |
| Spain (Spanish) | +34 911239281 | Local Costs |
| Spain (English) | +44 2033189998 | Local Costs |
| France (English) | +44 2033189998 | Local Costs |
| Italy (Italian) | +39 0240042016 | Local Costs |
| Italy (English) | +44 2033189998 | Local Costs |
| Hungary (Hungarian) | +36 14088902 | Local Costs |
| Hungary (English) | +44 2033189998 | Local Costs |
| Poland (English) | +44 2033189998 | Local Costs |
| Portuguese (English) | +44 2033189998 | Local Costs |
| Sweden (Swedish) | +46 840309985 | Local Costs |
| Sweden (English) | +44 2033189998 | Local Costs |
| Denmark (Danisch) | +45 69918565 | Local Costs |
| Denmark (English) | +44 2033189998 | Local Costs |
| Finland (Finnish) | +358 942415826 | Local Costs |
| Finland (English) | +44 2033189998 | Local Costs |
| Norway (Norwegian) | +47 21075033 | Local Costs |
| Norway (English) | +44 2033189998 | Local Costs |
| UK (English | +44 2033189998 | Local Costs |
Helpdesk openings hours Monday ~ Friday:
UK: 08.00 ~ 17.00h. All other mentioned countries (CET): 09.00 ~ 18.00h
* Rates mentioned in this table do not include cell phone charges.